To help users of NurseSquared avoid possible issues, we have put together the following troubleshooting guide:
If for some reason, buttons or controls that should be present on-screen do not appear, please be
sure to set your Screen resolution to 1024 x 768 or higher.
If for some reason, an error containing “Int32” occurs when trying to interact with the software after
successful log-in the following path will resolve this issue:
Remove the N2 software via the Control Panel >> Add Remove Programs if using Windows XP or Control Panel >> Programs and Features if using Windows Vista
Remove all .NET Frameworks except .NET 1.1 beginning with removing .NET 3.5 and
then removing .NET 2.0
Go to Microsoft’s website at the following URL:
http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en and download .NET 3.5 only – DO NOT DOWNLOAD .NET 2.0
Re-install N2 from download URL given by your faculty
If using student license keys – please be advised that the system does generate both zero (0) and the letter “O” (O) for use in keys. Both of these characters do look very similar. If you have trouble signing on with a character that looks like a zero (0), it may in fact be a letter “O” (O) or vice versa.
Please be mindful to report all issues through your faculty. If these issues cannot be resolved at
the School level then your faculty will report them to NurseSquared for resolution.